How can we help?
Everything about orders, delivery, returns and safe use of our no-drill kits. If you cannot find an answer, message us and we will reply by email.
Order status & delivery
Track a parcel, change an address before dispatch, or check delivery estimates and duties.
Shipping & Delivery PolicyReturns, refunds & exchanges
Start a return, check your return window, or ask about faulty or incorrect items.
Returns & Refunds PolicyProduct safety & weight limits
Weight ratings, surface suitability, tool safety and childproofing guidance for every kit.
Product Safety & DisclaimersChoosing the right kit
Not sure which no-drill kit fits your surface or project? Tell us and we will suggest options.
Project HelpBulk & trade orders
Ordering for multiple properties, a letting portfolio or a workplace? Request bulk pricing.
Bulk Order EnquiryMembership & billing
Manage or cancel a membership, or ask about member pricing and extended returns.
MembershipSupport hours: Monday to Friday, UK business hours. Most emails are answered within one business day.
Send a message- —All prices and refunds are handled in USD.
- —Payments run through Stripe; we never see your full card number.
- —We are a product retailer and do not offer installation or repair services.
- —Members get extended return windows and priority handling.